To use an EGoViet eSIM, your device needs to:

• support eSIM,
• be unlocked, meaning it isn't tied to one carrier, and
• run the manufacturer's original software (not jailbroken or rooted).

Check your phone in 10 seconds

1. Open your phone's dialer, the app you use for normal calls (not WhatsApp or another messaging app).
2. Dial *#06#.
3. Look for a long number labeled EID.

If you see an EID, your phone supports eSIM. If you don't, it doesn't, even if the model usually does.

Is your phone locked? A carrier-locked phone can't use an EGoViet eSIM, even if it supports eSIM. On iPhone, go to Settings → General → About → Carrier Lock and make sure it says No SIM restrictions. On Android, look for Network unlock status in Settings or ask your carrier. If your phone is locked, ask your home carrier to unlock it before you buy.

eSIM-compatible devices (list checked October 2026)

The list below covers the most popular models, but it can't include every device. If yours isn't listed, the *#06# check above is the quickest way to be sure. The same model can differ by the country it was sold in, so please read the notes under each brand.

APPLE: iPhone

• iPhone 18 series: iPhone 18 Pro, iPhone 18 Pro Max, iPhone Duo
• iPhone 17 series: iPhone 17, iPhone 17 Pro, iPhone 17 Pro Max, iPhone Air, iPhone 17e
• iPhone 16 series: iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e
• iPhone 15 series: iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max
• iPhone 14 series: iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max
• iPhone 13 series: iPhone 13, iPhone 13 mini, iPhone 13 Pro, iPhone 13 Pro Max
• iPhone 12 series: iPhone 12, iPhone 12 mini, iPhone 12 Pro, iPhone 12 Pro Max
• iPhone 11 series: iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max
• iPhone X series: iPhone XS, iPhone XS Max, iPhone XR
• iPhone SE: 2nd generation (2020) and 3rd generation (2022)

APPLE: iPad (Wi-Fi + Cellular models only)

• iPad: 7th generation and later
• iPad Air: 3rd generation and later
• iPad mini: 5th generation and later
• iPad Pro 11-inch: all generations
• iPad Pro 12.9-inch: 3rd generation and later
• iPad Pro 13-inch: all generations

Apple notes:

• Most iPhones sold in mainland China have two physical SIM slots and no eSIM.
• iPhones sold in Hong Kong and Macau don't support eSIM, except the iPhone 13 mini, iPhone 12 mini, iPhone SE (2020) and iPhone XS.
• Wi-Fi-only iPads can't use eSIM.
• Bought your iPhone or iPad in Türkiye? If it was first set up after 23 June 2020, eSIM works after installation. If it was set up before that date, eSIM may need to be enabled first, and this can require erasing the device, so back it up and contact your carrier before you buy.

SAMSUNG

• Galaxy S25 series: Galaxy S25, S25+, S25 Ultra, S25 Edge
• Galaxy S24 series: Galaxy S24, S24+, S24 Ultra, S24 FE
• Galaxy S23 series: Galaxy S23, S23+, S23 Ultra, S23 FE
• Galaxy S22 series: Galaxy S22, S22+, S22 Ultra
• Galaxy S21 series: Galaxy S21, S21+, S21 Ultra
• Galaxy S20 series: Galaxy S20, S20+, S20 Ultra (including 5G versions)
• Galaxy Note: Note 20, Note 20 Ultra (including 5G versions)
• Galaxy Z Fold: Galaxy Fold, Z Fold2, Z Fold3, Z Fold4, Z Fold5, Z Fold6, Z Fold7
• Galaxy Z Flip: Z Flip, Z Flip 5G, Z Flip3, Z Flip4, Z Flip5, Z Flip6, Z Flip7
• Galaxy Z TriFold
• Galaxy A series: A56, A55 5G, A54 5G, A36, A35 5G, A23 5G, A17
• Galaxy XCover: XCover7 Pro

Samsung notes:

• Galaxy devices sold in mainland China, Hong Kong and Taiwan don't support eSIM.
• US versions of the Galaxy S20, S21 and Note 20 Ultra don't support eSIM.
• Fan Edition (FE) models don't support eSIM, except the S23 FE and S24 FE.
• Most Galaxy devices sold in South Korea don't support eSIM. The exceptions are the Galaxy S24, S23, Z Fold5, Z Fold4, Z Flip5, Z Flip4 and A54 5G.
• eSIM on Galaxy A models depends on the country where the phone was sold.

GOOGLE PIXEL

• Pixel 11 series: Pixel 11, 11 Pro, 11 Pro XL, 11 Pro Fold
• Pixel 10 series: Pixel 10, 10 Pro, 10 Pro XL, 10 Pro Fold
• Pixel 9 series: Pixel 9, 9 Pro, 9 Pro XL, 9 Pro Fold, 9a
• Pixel 8 series: Pixel 8, 8 Pro, 8a
• Pixel 7 series: Pixel 7, 7 Pro, 7a
• Pixel 6 series: Pixel 6, 6 Pro, 6a
• Pixel 5 series: Pixel 5, 5a, 5a 5G
• Pixel 4 series: Pixel 4, 4 XL, 4a, 4a 5G
• Pixel 3 series: Pixel 3, 3 XL, 3a, 3a XL
• Pixel Fold

Pixel notes:

• Pixel 3 models sold in Australia, Taiwan or Japan don't support eSIM, and neither do Pixel 3 models bought with service from a US or Canadian carrier other than Sprint or Google Fi.
• Pixel 3a models sold in Southeast Asia, or bought with Verizon service, don't support eSIM.

OTHER PHONE BRANDS

For the brands below, eSIM support depends on the country and the carrier the phone was sold through. If you're unsure, run the *#06# check or contact the manufacturer.

• Honor: Magic8 Pro Air, Magic7 Pro, Magic7 Lite, Magic6 Pro, Magic6 Pro RSR, Magic5 Pro, Magic4 Pro, Magic V5, Magic V3, Magic Vs3, Magic V2, Honor 400, Honor 400 Pro, Honor 400 Lite, Honor 200, Honor 200 Pro, Honor 90
• Huawei: P40, P40 Pro, Mate 40 Pro. The P40 Pro+ and all Huawei devices bought in mainland China don't support eSIM.
• Motorola: Razr Fold, Razr Ultra (2025), Razr+ (2025), Razr (2025), Razr 60, Razr 50 Ultra, Razr 50, Razr+ 2024, Razr 2024, Razr 40 Ultra, Razr 40, Razr 2022, Razr 5G, Razr 2019, Edge 60, Edge 60 Pro, Edge 60 Fusion, Edge 60 Stylus, Edge 50 Ultra, Edge 50 Pro, Edge 50 Fusion, Edge 50 Neo, Edge 50, Edge 40 Pro, Edge 40 Neo, Edge (2024), Edge (2023), Edge (2022), Edge+ (2023), Edge+, Edge Fusion, ThinkPhone 25, Signature, Moto G (2025), Moto G (2024), Moto G Power (2024), Moto G Stylus 5G, Moto G86, Moto G85, Moto G77, Moto G75, Moto G67, Moto G55, Moto G54, Moto G54 Power, Moto G53, Moto G35, Moto G34
• Nokia: X30, XR21, G60
• OnePlus: OnePlus 15, OnePlus 13, OnePlus 13R, OnePlus 12, OnePlus 11, OnePlus Open
• OPPO: Find X9 Pro, Find X9, Find X8 Pro, Find X8, Find X5 Pro, Find X5, Find X3 Pro, Find X3, Find N5, Find N2 Flip, Reno15 Pro Max, Reno15 Pro, Reno15, Reno15 FS, Reno14 Pro, Reno14
• Rakuten: Rakuten Big, Rakuten Big S, Rakuten Mini, Rakuten Hand, Rakuten Hand 5G
• Sharp: AQUOS R10, AQUOS R9 Pro, AQUOS R9, AQUOS R8 pro, AQUOS R8s pro, AQUOS R8, AQUOS sense9, AQUOS sense8, AQUOS sense7, AQUOS sense7 plus, AQUOS wish, AQUOS zero6
• Sony: Xperia 1 VII, Xperia 1 VI, Xperia 1 V, Xperia 1 IV, Xperia 5 V, Xperia 5 IV, Xperia 10 VI, Xperia 10 V, Xperia 10 IV (European models only), Xperia 10 III Lite
• TCL: NxtPaper 70 Pro, TCL 60, TCL 60 XE NxtPaper, TCL 50 5G, TCL 50 NxtPaper, TCL 50 Pro NxtPaper, TCL 40 XL
• T-Mobile: REVVL 7, REVVL 7 Pro
• vivo: X300 Pro, X300, X200 Pro, X200, X200 FE, X200s, X200T, X100 Pro, X90 Pro, V50, V40, V40 Lite (European models), V29 (European and Latin American models), V29 Lite 5G (European models), iQOO 15
• Xiaomi: Xiaomi 15 Ultra, Xiaomi 15, Xiaomi 15T Pro, Xiaomi 15T, Xiaomi 14 Pro, Xiaomi 14, Xiaomi 14T Pro, Xiaomi 14T, Xiaomi 13 Pro, Xiaomi 13, Xiaomi 13T Pro, Xiaomi 13T, Xiaomi 13 Lite, Xiaomi 12T Pro, POCO F8 Ultra, POCO F8 Pro, POCO X7, Redmi Note 14 Pro+ (incl. 5G), Redmi Note 14 Pro (incl. 5G), Redmi Note 13 Pro+, Redmi Note 13 Pro, Redmi Note 11 Pro 5G
• Hammer: Explorer PRO, Blade 3, Blade 5G, myPhone NOW eSIM, myPhone Hammer Construction
• More brands: Fairphone 4, Fairphone 5, Nothing Phone (3a) Pro, ASUS Zenfone 12 Ultra, Realme 14 Pro+, ZTE nubia Flip2, alcatel V3 Ultra, Gemini PDA 4G+Wi-Fi, Nuu Mobile X5

WINDOWS LAPTOPS AND TABLETS

Your laptop needs a built-in LTE or 5G modem with eSIM, and Windows 11 or Windows 10 (version 1703 or later). You'll find the eSIM under Settings → Network & Internet → Cellular.

• Acer: Swift 3, Swift 7, TravelMate P2, TravelMate Spin P4, TravelMate P6
• ASUS: Mini Transformer T103HAF, NovaGo TP370QL, Vivobook Flip 14 TP401NA
• Dell: Latitude 5410, 5411, 5511, 7210 2-in-1, 7310, 7410, 7440, 9410, 9510
• HP: EliteBook G5, ProBook G5, ZBook G5, Spectre Folio 13
• Lenovo: ThinkPad X1 Titanium Yoga, ThinkPad X1 Carbon Gen 9, ThinkPad X1 Fold, ThinkPad X1 Nano, ThinkPad X12 Detachable, Flex 5G, Yoga C630, Miix 630, Yoga 520, Yoga 720 (2-in-1 models)
• Microsoft Surface: Surface Pro 9, Surface Pro X, Surface Go 3, Surface Duo, Surface Duo 2. Surface devices locked to AT&T can't use eSIM, and some other carriers switch eSIM off on the Surface Duo, so check with the carrier you bought it from.

Not sure about your device? Message us on Live Chat or WhatsApp and we'll check it for you before you buy.

No. You don't need to download anything. EGoViet works directly in your phone's settings.

1. Buy your plan on egoviet.com from your phone or computer.
2. Your QR code and installation guide arrive by email within 15 minutes.
3. Scan the QR code, and the eSIM installs straight into your phone's settings.

Your QR code is also saved in your EGoViet account, so you can find it again anytime by logging in on egoviet.com.

💡 To scan the QR code with your phone's camera, open the email on a second screen, such as a laptop, or print it out.

An eSIM is a SIM card built into your phone. Instead of inserting a plastic card, you download your mobile plan by scanning a QR code.

It works just like a physical SIM and connects your phone to a local mobile network, but it's fully digital:

• No store visit and no shipping. You buy online and install in minutes.
• Keep your home SIM. Your regular SIM stays in your phone, so your home number still works while the eSIM handles your data abroad.
• Several plans, one phone. Most phones can store several eSIMs, so you can keep plans for different trips and switch between them in Settings.

For travelers, this means you can land, switch on your eSIM and get online straight away, with no hunting for a SIM shop at the airport and no surprise roaming bills.

EGoViet is a travel eSIM store. We help you stay connected in more than 150 destinations worldwide, with prepaid data plans you can buy online and install in minutes.

What you get with EGoViet

• Local networks: we connect you through trusted operators such as Softbank in Japan, SKT/KT in Korea and AT&T in the USA. Every plan page shows which network you'll use.
• Country and regional plans: one eSIM for a single country, or one eSIM for a whole region such as Europe, Asia, Southeast Asia or South America.
• Flexible plans: daily data, total data or Unlimited, for 1 to 30 days.
• Clear prepaid prices: you pay once at checkout, with no contracts and no roaming surprises.
• Instant delivery: your eSIM arrives by email within 15 minutes.
• 24/7 support on Live Chat, WhatsApp and email.

EGoViet is operated by TNQ Printlyra LLC, 1001 S Main St, Ste 500, Kalispell, MT 59901, USA.

You can buy an eSIM on egoviet.com in a few minutes, from your phone or computer.

1. Find your destination. Type the country you're visiting in the Where are you traveling? search bar, or browse the eSIM store.
2. Pick your plan. Choose the Validity (how many days you need) and the Data Plan (how much data).
3. Check out. Add the plan to your cart, enter your email address and pay.
4. Get your eSIM. Your QR code and installation guide arrive by email within minutes.

Please double-check your email address at checkout, as that's where your eSIM is sent.

💡 Before you buy, make sure your phone supports eSIM and isn't carrier-locked. Dial *#06#: if you see an EID number, your phone supports eSIM.

We have eSIMs for more than 150 destinations. Choosing the right one comes down to three questions.

1. Where are you going?

• One country: choose that country's plan, for example the Japan eSIM.
• Several countries: choose a regional plan. One eSIM covers the whole trip, so you don't need a new eSIM at each border.

Our regional plans:

• Euro: trips across multiple European countries
• EU + Middle East and North Africa: Europe combined with destinations such as Türkiye, the Gulf or North Africa
• Asia: multi-country trips across Asia
• Southeast Asia: routes such as Thailand, Vietnam, Malaysia, Singapore and Indonesia
• South America: trips across South American countries

2. How long are you staying? Pick a validity that covers every day of your trip. Most destinations offer plans from 1 to 30 days.

3. How much data do you use?

• Daily data (500MB, 1GB, 2GB or 3GB per day): a fresh allowance every day. Great for steady use like maps, messaging and social media.
• Total data (1GB to 50GB): one allowance for the whole trip. Great if your usage varies from day to day.
• Unlimited: for heavy users, remote workers and hotspot sharing.

As a rough guide: 1GB a day is enough for maps and messaging, 2GB a day suits lots of photos and social media, and remote work or a laptop hotspot needs 3GB a day or Unlimited.

Can't find your destination? Check whether a regional plan covers it, or message us on Live Chat or WhatsApp and we'll help you choose.

💡 Have a layover? Make sure your transit country is covered too.

Buy and install your eSIM before you travel, ideally the day before you fly.

• You need internet to install it. Installing an eSIM requires a stable Wi-Fi connection. It's much easier at home than on airport Wi-Fi.
• Installing early doesn't waste days. Your plan only starts counting when the eSIM connects to a network in your destination.
• You're online the moment you land. Just switch on the eSIM line and Data Roaming, and you're connected.

Forgot to buy one before your trip? No problem. You can still buy and install your eSIM after you arrive, as long as you have a Wi-Fi connection.

⚠️ Once installed, don't delete the eSIM from your phone. Most eSIMs can only be installed once.

Your plan starts when your eSIM first connects to a network in your destination, not when you buy it or install it.

From that moment, the validity period you chose (for example, 7 days) starts counting down.

Your plan ends when either of these happens first:

• the validity period runs out, or
• you've used all the data on a total-data plan.

On a daily data plan, you get a fresh allowance every day until the validity period ends.

💡 Choose a validity that covers every day you'll need data, including your arrival and departure days.

You can pay with:

• Credit and debit cards: Visa, Mastercard, American Express, Visa Electron and Maestro
• PayPal

You don't need a PayPal account to pay by card. Choose your payment method at the last step of checkout.

All prices are shown in USD. Payments are processed securely, and EGoViet never sees or stores your full card details.

If your payment doesn't go through, check your card details, make sure your card is enabled for online and international payments, or try another method. Still stuck? Message us on Live Chat or WhatsApp.

For most destinations, no. You can buy, install and use your eSIM without uploading a passport or ID.

A few countries require mobile users to register their identity by law. If a plan you choose needs this, we'll show it clearly on the plan page before you pay, and explain exactly what's needed.

Any information you share is used only to meet local registration rules and is handled according to our Privacy Policy.

By email, usually within a few minutes of payment (always within 15 minutes).

The email includes:

• your QR code to install the eSIM,
• the manual installation details (SM-DP+ address and activation code), in case you can't scan the QR code, and
• a step-by-step installation guide.

Can't find the email?

• Check your Spam, Junk or Promotions folder.
• Search your inbox for EGoViet.
• Log in to your account on egoviet.com to see your orders.

Still nothing after 15 minutes? Message us on Live Chat or WhatsApp with your order number and we'll resend it right away.

💡 Keep the email until your trip is over. You may need the details again.

Contact us as soon as possible and we'll send your eSIM to the right address.

Message us on Live Chat, WhatsApp (+1 909 505 1219) or email support@egoviet.com with:

• your full name,
• the email address you entered by mistake,
• the correct email address, and
• your order number or payment receipt, if you have it.

Once we've confirmed the order is yours, we'll resend the QR code to your correct email.

Not on the same eSIM. EGoViet plans are prepaid with a fixed amount of data and days.

If you need more data or more days, simply buy a new plan:

1. Buy a new eSIM for your destination on egoviet.com.
2. Install it over Wi-Fi or using your current data.
3. Set the new eSIM as your mobile data line in your phone's settings.

Your phone can store several eSIMs, so you can keep the old one until it runs out.

💡 Not sure how much you'll need? A slightly bigger plan up front is usually easier than buying a second one mid-trip.

Before you start:

• Connect to a stable Wi-Fi network.
• Open your EGoViet email on a second screen (a laptop or tablet) or print it, so you can scan the QR code with your iPhone.
• Install the eSIM the day before you fly. Your plan won't start until you connect in your destination.

Install the eSIM

1. Go to Settings → Cellular (called Mobile Data or Mobile Service in some countries).
2. Tap Add eSIM.
3. Tap Use QR Code and scan the QR code from your email.
4. Tap Continue and wait a moment while the eSIM is added.
5. Give the new line a label, such as EGoViet or Travel, so it's easy to recognize.
6. When asked for your default line, keep your Primary number for calls, iMessage and FaceTime.
7. For Cellular Data, keep your Primary line for now, and make sure Allow Cellular Data Switching is off.

That's it. Your eSIM is installed. When you land, follow the steps in How do I start using my eSIM when I arrive?

💡 Can't scan the code? You can type the details in instead. See How do I install my eSIM on an iPhone manually?

⚠️ Don't delete the eSIM after installing it. Most eSIMs can only be installed once.

Use this method if you can't scan the QR code, for example when the email is open on the same iPhone.

You'll need the SM-DP+ Address and Activation Code from your EGoViet email, and a stable Wi-Fi connection.

1. In your email, copy the SM-DP+ Address.
2. Go to Settings → Cellular → Add eSIM.
3. Tap Use QR Code, then tap Enter Details Manually.
4. Paste the SM-DP+ Address.
5. Go back to your email, copy the Activation Code, and paste it into the next field.
6. Leave Confirmation Code empty unless your email includes one.
7. Tap Next and follow the on-screen steps to finish, just like the QR code method.

💡 Copy and paste the codes instead of typing them. A single wrong character will stop the installation.

Before you start: connect to a stable Wi-Fi network and open your EGoViet email on a second screen or print it.

Install with the QR code

1. Go to Settings → Connections → SIM manager.
2. Tap Add eSIM.
3. Tap Scan QR code from service provider and scan the QR code from your email.
4. Tap Confirm (or Add) and wait for the eSIM to be added.
5. Give the eSIM a name, such as EGoViet, so it's easy to recognize.

Can't scan the code? Install it manually

1. On the scan screen, tap Enter activation code.
2. Enter the code in this format: LPA:1$SM-DP+ Address$Activation Code, using the details from your email. If your email includes the full code starting with LPA:1$, simply copy and paste it.
3. Tap Connect (or Add) to finish.

Once installed, keep your usual SIM selected for Mobile data in SIM manager until you arrive. When you land, follow the steps in How do I start using my eSIM when I arrive?

⚠️ Don't delete the eSIM after installing it. Most eSIMs can only be installed once.

Before you start: connect to a stable Wi-Fi network and open your EGoViet email on a second screen or print it.

Google Pixel

1. Go to Settings → Network & internet → SIMs.
2. Tap Add SIM (or +), then choose Download a SIM instead? and tap Next.
3. Scan the QR code from your email.
4. Tap Download (or Activate) and wait for the eSIM to be added.

Can't scan the code? On the scan screen, tap Need help? → Enter it manually, then paste the activation code from your email in this format: LPA:1$SM-DP+ Address$Activation Code.

Other Android phones (Xiaomi, OPPO, Motorola, OnePlus and others)

Menu names vary by brand, but the steps are similar:

1. Open Settings and look for SIM cards, Mobile network or Connections.
2. Tap Add eSIM, Manage eSIM or Download eSIM.
3. Scan the QR code, or choose to enter the code manually.
4. Follow the on-screen steps to finish.

💡 Can't find the menu? Type eSIM into the search bar at the top of your Settings app.

When you land, follow the steps in How do I start using my eSIM when I arrive?

Once you land, it takes less than a minute to get online.

iPhone

1. Go to Settings → Cellular and tap your EGoViet eSIM.
2. Make sure Turn On This Line is on.
3. Turn on Data Roaming for the eSIM.
4. Go back to Settings → Cellular → Cellular Data and select your EGoViet eSIM.

Samsung Galaxy

1. Go to Settings → Connections → SIM manager and make sure your EGoViet eSIM is on.
2. Under Mobile data, select your EGoViet eSIM.
3. Go to Settings → Connections → Mobile networks and turn on Data roaming.

Google Pixel and other Android phones

1. Go to Settings → Network & internet → SIMs and tap your EGoViet eSIM.
2. Turn on Use SIM, Mobile data and Roaming.

Your phone should connect to a local network within a few minutes. If it doesn't, turn Airplane mode on and off, or restart your phone.

💡 To avoid charges from your home carrier, turn off Data Roaming on your home SIM.

Yes, Data Roaming must be on for your EGoViet eSIM, and no, it won't cost you anything extra.

Your eSIM connects you through a partner network in your destination, so your phone treats it as roaming. Without Data Roaming switched on, the eSIM can't connect. Your EGoViet plan is prepaid, so you'll never receive a roaming bill from us.

How to avoid charges from your home carrier

Roaming charges can only come from your home SIM. To stay safe:

• Turn off Data Roaming on your home SIM.
• Set your EGoViet eSIM as your line for Cellular Data (iPhone) or Mobile data (Android).
• On iPhone, turn off Allow Cellular Data Switching, so your phone never falls back to your home SIM for data.

If you keep your home line on to receive calls and texts, your home carrier may charge you for calls or messages abroad. Check their roaming rates before you travel.

The APN (Access Point Name) tells your phone how to connect to the mobile internet. For most EGoViet eSIMs, it's set automatically and you don't need to do anything.

If your eSIM is connected to a network but you still have no internet, and your EGoViet email lists an APN, enter it manually:

iPhone

1. Go to Settings → Cellular and tap your EGoViet eSIM.
2. Tap Cellular Data Network (or Mobile Data Network).
3. Under Cellular Data, enter the APN from your email in the APN field. Leave the other fields empty.

Samsung Galaxy

1. Go to Settings → Connections → Mobile networks → Access Point Names.
2. Make sure your EGoViet eSIM is selected at the top, then tap Add.
3. Enter any Name (for example, EGoViet) and the APN from your email.
4. Tap ⋮ → Save, then select the new APN.

Google Pixel and other Android phones

1. Go to Settings → Network & internet → SIMs and tap your EGoViet eSIM.
2. Tap Access Point Names, then +.
3. Enter a Name and the APN from your email, save it and select it.

Then turn Airplane mode on and off. Still no internet? Message us on Live Chat or WhatsApp and we'll check your connection.

You'll get 4G/LTE or 5G speeds, the same as local users. EGoViet connects you to trusted local networks, such as Softbank in Japan, SKT/KT in Korea and AT&T in the USA.

To get 5G, you need all three:

• a plan that includes 5G in your destination,
• 5G coverage where you are, and
• a 5G-capable phone.

Speeds can vary with your location, the time of day and how busy the network is. Inside buildings, underground or in remote areas, your phone may switch to 4G or 3G.

💡 Internet feels slow? Try turning Airplane mode on and off. If that doesn't help, switch your phone from 5G to 4G/LTE in your mobile data settings. A strong 4G signal is often faster than a weak 5G one.

Your phone keeps track of the data each line uses.

iPhone

1. Go to Settings → Cellular.
2. Scroll down to the Cellular Data section. You'll see how much data your EGoViet eSIM has used.

Samsung Galaxy

1. Go to Settings → Connections → Data usage.
2. Tap Mobile data usage and select your EGoViet eSIM.

Google Pixel and other Android phones

1. Go to Settings → Network & internet → SIMs.
2. Tap your EGoViet eSIM, then App data usage.

💡 iPhone tip: when you arrive, scroll to the bottom of Settings → Cellular and tap Reset Statistics. The counter will then show only what you use on this trip.

Your phone's counter is a close estimate, but it may differ slightly from the network's count. If you need an exact figure, message us on Live Chat or WhatsApp with your order number.

It depends on which one comes first.

If you use up your high-speed data

You stay connected, but at a reduced speed of around 128–256 kbps. That's enough for messaging apps like WhatsApp or Messenger, but too slow for video, and maps may load slowly.

• On a daily data plan, full speed comes back with your next daily allowance.
• On a total data plan, the speed stays reduced until the plan ends.

If your validity period ends

Your eSIM stops working, even if you have data left. Unused data doesn't carry over and can't be refunded.

Need more? Buy a new plan on egoviet.com and install it. Your phone can hold several eSIMs at once.

Yes, on most plans. You can share your EGoViet data with a laptop, tablet or a travel companion's phone. Each plan page shows whether Hotspot/Tethering is included.

Turn on your hotspot

• iPhone: Settings → Personal Hotspot → turn on Allow Others to Join.
• Android: Settings → Connections (or Network & internet) → Mobile Hotspot and Tethering → turn on Mobile Hotspot.

Everything connected devices use counts toward your plan, and laptops use data much faster than phones.

💡 Before connecting a laptop, pause cloud backups, automatic updates and file syncing, or they can use up your data in minutes.

Most phones can store several eSIMs, so you can keep plans for different trips on the same phone.

• iPhone: usually 8 or more eSIMs.
• Android (Samsung, Google Pixel and others): usually around 5 to 7 eSIMs.

The exact number depends on your phone model.

How many can be active at once? Most phones can use two lines at the same time, for example your home SIM for calls and texts and your EGoViet eSIM for data. Only one line can be used for mobile data at a time, so choose it under Cellular Data (iPhone) or Mobile data (Android).

💡 Give each eSIM a clear label, such as Japan or Europe, so it's easy to pick the right one.

No. Each eSIM can be installed on one device only. Once installed, it's tied to that device and can't be moved to another phone.

Need data on more than one device?

• Share your data with a hotspot from the phone that has the eSIM, or
• buy a separate eSIM for each device.

Changing phones? Install the eSIM on the phone you'll travel with. If you need to switch phones during your trip, message us on Live Chat or WhatsApp before you delete anything, and we'll let you know your options.

⚠️ Don't reset your phone or delete the eSIM while your plan is still running. A deleted eSIM can't be recovered.

No. Deleting an eSIM erases it permanently, and the QR code can't be used to install it again.

If your eSIM isn't working, there's almost always a fix that doesn't involve deleting it:

• turn the eSIM line off and on again,
• turn Airplane mode on and off,
• check that Data Roaming is on for the eSIM, or
• restart your phone.

Still not working? Message us on Live Chat or WhatsApp before deleting anything. We'll help you fix it.

💡 You can turn the eSIM off whenever you like, for example between trips. Turning it off doesn't delete it.

Only once your trip is over and your plan has ended. Removing the eSIM early ends your plan, and the eSIM can't be installed again.

iPhone

1. Go to Settings → Cellular and tap your EGoViet eSIM.
2. Tap Delete eSIM and confirm.

Samsung Galaxy

1. Go to Settings → Connections → SIM manager and tap your EGoViet eSIM.
2. Tap Remove and confirm.

Google Pixel and other Android phones

1. Go to Settings → Network & internet → SIMs and tap your EGoViet eSIM.
2. Tap Erase SIM (or Delete) and confirm.

💡 You don't have to remove it at all. An expired eSIM simply stays inactive, and you can turn it off so it doesn't appear in your settings.

A few small changes can make your data last much longer:

• Download offline maps for your destination in Google Maps while you're on hotel Wi-Fi.
• Turn off Background App Refresh. iPhone: Settings → General → Background App Refresh. Android: turn on Data saver in your data usage settings.
• Use Wi-Fi only for updates and backups, including app updates, iCloud and Google Photos.
• Turn on Low Data Mode on iPhone: Settings → Cellular → your EGoViet eSIM → Data Mode → Low Data Mode.
• Lower video quality on YouTube, Netflix and social media, and turn off video autoplay.
• Use Wi-Fi when you can, for example at your hotel, cafés and airports.

💡 Watching your usage closely? See How do I check how much data I've used?

Yes, if your eSIM has a problem we can't fix. Here's how it works.

You can get a refund when:

• your eSIM has a technical problem,
• you've contacted our support team about it, and
• our team hasn't been able to solve it.

We can't offer a refund when:

• the QR code has been delivered and you've changed your mind,
• your phone is carrier-locked or doesn't support eSIM (please check before you buy),
• the eSIM was deleted after installation, or
• the plan has expired or all its data has been used.

Want to cancel? You can cancel free of charge before your QR code is delivered. If we sent you the wrong eSIM, or you'd like a different plan and haven't installed it yet, contact us and we'll review an exchange.

How to request a refund

1. Message us on Live Chat, WhatsApp or email support@egoviet.com.
2. Include your order number, the email used at checkout, a short description of the problem and any screenshots.
3. We'll troubleshoot with you first. Most problems are fixed in minutes.
4. If we can't fix it, we'll confirm your refund. It goes back to your original payment method within up to 10 business days.

Full details are in our Cancellation & Refund Policy.

If your eSIM is connected and most apps work, but one app or website won't load, it's usually for one of these reasons:

• Local restrictions. Some countries limit access to certain apps and websites, such as social media, messaging or news services. These rules apply to every mobile network in that country. China is the best-known example.
• Region locks. Some streaming services, banking apps and online stores only work in certain countries, or ask you to verify a login from abroad.
• Your data has run out. At reduced speed, messages still go through, but video and large pages may not load.

Before you travel

• Check the plan page for any notes about your destination.
• Download the apps you need and log in to your banking apps while you're still at home.
• Traveling to China? Message us before your trip and we'll tell you what to expect with your plan.

If an app still won't work, message us on Live Chat or WhatsApp with the app name and your location, and we'll check it for you.

EGoViet eSIMs are data-only, so they don't include a local phone number. You can't use your phone's standard dialer or SMS app with the eSIM, but calls and messages through apps work perfectly.

Each plan page shows eSIM phone number: No, so you always know what's included. Your home number stays on your regular SIM, so people can still reach you (see How can I stay reachable on my home number?).

Use any app that works over the internet:

• Voice and video calls: WhatsApp, FaceTime, Messenger, Zalo, Telegram, Google Meet
• Messages: WhatsApp, iMessage, Messenger, Zalo, Telegram, LINE, KakaoTalk

How much data do calls use?

• Messages: very little
• Voice call: around 40 MB per hour
• Video call: around 500 MB to 1 GB per hour

💡 On a small plan, choose voice calls over video calls. Your data will last much longer.

Yes. Most eSIM phones support Dual SIM, so both lines can be on at once:

• your home SIM for calls and texts on your usual number, and
• your EGoViet eSIM for mobile data.

Set it up

• iPhone: Settings → Cellular. Set Default Voice Line to your home line and Cellular Data to your EGoViet eSIM.
• Samsung: Settings → Connections → SIM manager. Set Calls and Text messages to your home SIM and Mobile data to your EGoViet eSIM.
• Google Pixel: Settings → Network & internet → SIMs. Choose your home SIM for Calls and SMS and your EGoViet eSIM for Mobile data.

⚠️ Make sure Data Roaming is off on your home SIM, so it never uses data abroad.

Keep your home SIM switched on for calls and texts, and let your EGoViet eSIM handle the data.

iPhone

1. Go to Settings → Cellular and tap your home line. Make sure Turn On This Line is on and Data Roaming is off.
2. Go back and set Default Voice Line to your home line.
3. Set Cellular Data to your EGoViet eSIM and turn off Allow Cellular Data Switching.

Android

1. In your SIM settings, make sure your home SIM is on.
2. Set Calls and Text messages to your home SIM, and Mobile data to your EGoViet eSIM.
3. Turn Roaming off for your home SIM.

Will I be charged? EGoViet never charges for calls or texts. But your home carrier may charge you for calls you answer or texts you send while abroad. Check their roaming rates before you go.

💡 Wi-Fi Calling lets you make and receive calls on your home number over Wi-Fi or your eSIM data, often at no extra cost. Ask your home carrier if they support it abroad, then turn it on in your phone's settings.

💡 You'll still receive SMS codes from your bank on your home number, as long as your home SIM is on.

Yes. These apps work over your eSIM data and keep your usual number, contacts and chat history.

WhatsApp

• Your WhatsApp account stays linked to your home number. Just keep using it as normal.
• You don't need to verify your number again or change anything in WhatsApp.

iMessage and FaceTime (iPhone)

• Keep your home line switched on in Settings → Cellular, with Data Roaming off.
• If your iPhone asks which line to use for iMessage and FaceTime, choose your home line.
• Check Settings → Messages → Send & Receive and Settings → FaceTime, and make sure your home number is selected.

⚠️ If iMessage shows "Waiting for activation", leave it for a while with a working data connection. If it doesn't clear, turn iMessage off and on again.

💡 Messages sent as green SMS bubbles use your home SIM, and your home carrier may charge for them. Blue iMessage bubbles use data.

It's usually an automatic message from the local network, and you can safely ignore it.

When your eSIM connects in a new country, the local operator may send:

• a welcome message with local information,
• usage alerts, for example when you've used most of your data, or
• emergency or public safety alerts.

You don't need to reply, and these messages are free. They don't affect your plan.

⚠️ Never share personal or payment details in reply to a text message. EGoViet will only contact you by email, Live Chat or WhatsApp.

First, make sure you're in your destination. Your eSIM only connects in the country or region your plan covers.

Then work through these checks in order. Most connection problems are fixed by step 3.

1. Turn on the eSIM line. iPhone: Settings → Cellular → your EGoViet eSIM → Turn On This Line. Android: turn the eSIM on in SIM manager or SIMs.
2. Select the eSIM for data. iPhone: Settings → Cellular → Cellular Data → your EGoViet eSIM. Android: set Mobile data to your EGoViet eSIM.
3. Turn on Data Roaming for the eSIM.
4. Turn Airplane mode on, wait 30 seconds, then turn it off.
5. Restart your phone.
6. Choose the network manually. iPhone: Settings → Cellular → your eSIM → Network Selection → turn off Automatic and pick the operator shown on your plan page. Android: Mobile networks → Network operators → turn off Select automatically.
7. Check the APN. If your EGoViet email lists an APN, make sure it's entered (see How do I change my APN settings?).
8. Switch off any VPN and try again.

Still no internet? Message us on Live Chat or WhatsApp with your order number and a screenshot of your mobile settings. We're here 24/7.

Still at home? That's normal. Your eSIM shows "No Service" or "Activating" until you reach your destination, because it can only connect to networks there. Nothing is wrong, and your plan hasn't started yet.

Already in your destination? Try these steps:

1. Make sure the eSIM line is on and Data Roaming is on.
2. Turn Airplane mode on for 30 seconds, then off.
3. Restart your phone.
4. Choose the network manually: turn off automatic network selection and pick the operator shown on your plan page.
5. If you're inside a building or underground, move somewhere with a better signal.

On iPhone, "Activating" can take a few minutes the first time you connect. If it's still stuck after 15 minutes in your destination, message us on Live Chat or WhatsApp.

⚠️ Don't delete the eSIM to fix this. It can't be installed again.

Speeds depend on the local network, your location and how busy the network is. Here's what usually helps:

1. Check your data. If you've used your high-speed allowance, your speed is reduced. On a daily plan, full speed comes back with your next daily allowance.
2. Turn Airplane mode on and off to reconnect to the strongest signal.
3. Switch from 5G to 4G/LTE. A strong 4G signal is often faster than a weak 5G one. iPhone: Settings → Cellular → your eSIM → Voice & Data → LTE.
4. Choose another network. If your plan lists more than one operator, select a different one manually in Network Selection.
5. Turn off your VPN, Low Data Mode and any data saver, then test again.
6. Move to a better spot. Signal drops inside large buildings, underground and in the countryside.

Still slow? Message us on Live Chat or WhatsApp with your location and a speed test screenshot (from a site like speedtest.net), and we'll look into it.

Try these steps:

1. Scan from a second screen. Your phone can't scan a QR code shown on its own screen. Open the email on a laptop or tablet, or print it.
2. Scan from your Settings, not the camera app. iPhone: Settings → Cellular → Add eSIM → Use QR Code. Samsung: Settings → Connections → SIM manager → Add eSIM.
3. Check your connection. You need a stable Wi-Fi connection to download the eSIM.
4. Make the code clear. Increase your screen brightness, zoom in so the code fills the frame, and hold your phone steady.

Still not scanning? Install the eSIM manually using the SM-DP+ Address and Activation Code from the same email. See the iPhone, Samsung or Android installation guides in Installation & Activation.

Find the message you see below.

"This code is no longer valid"

The QR code has already been used. First, check Settings → Cellular (iPhone) or SIM manager (Android): the eSIM may already be installed on your phone. If it's not there, message us with your order number. Each QR code can only be installed once.

"Cellular plans from this carrier cannot be added" or "SIM not supported"

Your phone is locked to your home carrier. See My phone is carrier-locked.

"Unable to complete cellular plan change" or "Unable to activate eSIM"

1. Check that you're on a stable Wi-Fi connection, then try again.
2. Restart your phone and try once more.
3. Make sure your phone has the latest software update.
4. If the error comes back, look in your Cellular settings before trying again. The eSIM may have installed despite the error.

"PDP authentication failure"

The eSIM is installed but can't connect to the internet. Check the APN (see How do I change my APN settings?), then turn Airplane mode on and off.

Seeing a different error? Take a screenshot and send it to us on Live Chat or WhatsApp.

A carrier-locked phone only works with SIMs from the carrier that sold it, so it can't use an EGoViet eSIM. Phones bought on a contract or payment plan are often locked.

Check if your phone is locked

• iPhone: Settings → General → About → Carrier Lock. It should say No SIM restrictions.
• Android: look for Network unlock status in Settings, or ask your carrier.

How to unlock it

Contact your home carrier and ask them to unlock your phone. Many carriers do this for free once your contract or device payments are complete. It can take a few days, so do it well before your trip.

⚠️ Please check your phone before you buy. We can't refund an eSIM that can't be installed because the phone is locked.

Here's where to look:

• iPhone: Settings → Cellular (or Mobile Data / Mobile Service). Your eSIM is listed under SIMs, often with the label you gave it, such as "Travel" or "Secondary".
• Samsung: Settings → Connections → SIM manager, under eSIMs.
• Google Pixel: Settings → Network & internet → SIMs.

Still not there? The installation probably didn't finish, for example because the Wi-Fi dropped. If the QR code hasn't been used yet, you can try installing again on a stable Wi-Fi connection.

If you get the message "This code is no longer valid" but can't see the eSIM anywhere, message us on Live Chat or WhatsApp with your order number and we'll check it for you.

Lost the QR code, but haven't installed the eSIM yet?

• Search your inbox, Spam and Promotions folders for EGoViet.
• Log in to your account on egoviet.com to see your order.
• Still can't find it? Message us with your order number and we'll resend it.

Lost the QR code, but the eSIM is already installed?

No problem. You don't need the QR code anymore. Your eSIM stays on your phone and works as normal.

Deleted the eSIM from your phone?

Unfortunately, a deleted eSIM can't be recovered, and its QR code can't be used again. To get connected, you'll need to buy a new plan. If you deleted it by mistake, message us on Live Chat or WhatsApp and we'll see what we can do.

💡 If your eSIM isn't working, turn it off and on instead of deleting it.